Work Experience
B2B SaaS
Account Manager, LiveAuctioneers 2021 - Present
Managed book of business of $10m+ annually across 300+ clients via regular consultative sales and client service calls to identify personalized opportunities for marketing upsell and new product adoption.
Drove growth for both clients and company by negotiating and securing over $1.5m in digital marketing opportunities in 2023.
Facilitated $11.4 million in captured transactional value through the successful adoption of proprietary payments and shipping solutions.
Acted as a crucial liaison between executives, engineering, product, support, and clients to ensure prompt and accurate resolution of site issues. Facilitated effective communication channels to streamline solutions and enhance overall customer satisfaction.
Client Support, LiveAuctioneers 2020 - 2021
Conducted more than 500 webinars, overseeing the redesign, filming, and automation of training presentations to effectively communicate up-to-date and consistent guidelines for software and new product usage.
Leveraged in-depth software knowledge to drive the discovery and implementation of solutions for bugs, ensuring a seamless user experience for clients.
Achieved outstanding performance by exceeding Key Performance Indicators, maintaining a 95% client satisfaction rate across an average monthly volume of 600 cases handled through live chat, email, and phone tickets.
Auction Services
Asian Art Specialist, Clarke Auction Gallery 2018 - 2020
Orchestrated the auction and sale of over 1,000 East Asian artifacts, surpassing $1 million in revenue.
Pioneered a partnership with a Chinese auction platform, expanding market exposure and driving departmental growth.
Designed compelling marketing materials using Photoshop, Indesign, and Adobe XD, enhancing brand visibility.
Office Manager & Buyer Liaison, iGavel 2017 - 2018
Managed end-to-end sales operations, handling invoicing, payment collection, and nationwide shipment coordination for items sold through associate sellers.
Expertly navigated complex export logistics for wildlife products, overseeing the entire process from pickup to delivery.
Orchestrated comprehensive sales cycle coordination, ensuring a seamless customer experience from transaction completion to product delivery.
Marketing & Design Services
Freelance Marketing 2019 - Present
Created and published digital marketing content on websites, search engines, social media, and apps.
Photographed, laid out, and executed cohesive design concepts and aesthetics for magazines.
Managed full print production process, including pre-press, proofing, pricing, press checks, and final delivery.